Terms of Use

Terms of Use created using the generator provided by Deutsche Anwaltshotline AG

Contracting parties

On the basis of these General Terms and Conditions (GTC), the Customer and CME Better4Dogs represented by Christian Müller-Ehrenberg Address: Gropiusstraße 7 48157 Münster Tel: +49(0)251-3795631 E-Mail-Adresse: office@better4dogs.com

Commercial register: Münster Local Court (Amtsgericht) Commercial register number: HRB 10848 Tax identification number: DE 253173487, hereinafter referred to as the Provider, hereby enter into the following contract.

Subject matter of the contract

This contract specifies the terms and conditions of the sale of new goods via the Provider's online shop. For details of the respective offer, please refer to the product description on the offer page.

Conclusion of contract

The contract is concluded in electronic business transactions via the shop system or other means of remote communication such as telephone and email. The presented offers represent a non-binding invitation to submit an offer by means of an order by the Customer, which the Provider can then accept.
The ordering process for concluding a contract comprises the following steps in the shop system:

  • Selection of the offer in the desired specification (size, colour, number)
  • Addition of the offer to the shopping cart
  • Pressing of the 'order' button
  • Entry of the billing and delivery address
  • Selection of payment method
  • Checking and processing the order and all entries
  • Click on the 'complete order, subject to charge' button
  • Confirmation email that your order has been received

In addition to the shop system, orders can also be placed by means of remote communication (telephone/email), which means that the ordering process for concluding the contract comprises the following steps:

  • Call the order hotline / send the order email
  • Confirmation email that your order has been received

The contract takes effect when an order confirmation is sent. The automatically generated and sent order confirmation does not represent a corresponding legally binding declaration. The contract is also concluded by sending the goods or rendering the Service.

Duration of contract

The contract is concluded for an indefinite period. Each contracting party has the right to terminate the contract within the legal period of 14 days without giving reasons. The right to extraordinary termination for good cause, in particular repeated breach of the main contractual obligations, remains unaffected. Termination is only effective if performed in writing.

Reservation of proprietary rights

The delivered goods remain the property of the supplier until full payment has been made.


The Provider reserves the right to not provide the promised service in case of unavailability.

Prices, shipping costs, return shipping costs

All prices are final prices and include statutory VAT. The following shipping costs will be charged once per order: Germany: € 5.50 EU: € 31. In the case of partial deliveries, the flat rate will only be charged once. There are no further costs for shipping. This applies to orders exceeding € 100. If a right of revocation exists and is used, the Customer shall bear the costs of the return.

Terms of payment

The Customer has only the following options for payment: Prepayment, direct debit, payment service provider (PayPal). Other payment methods are not offered and will be rejected. After receipt of the invoice, which contains all details for the transfer and is sent by email, the invoice amount must be transferred in advance to the account specified there. The invoice amount will be collected by the Provider by direct debit on the basis of the Customer's direct debit authorization, from the account specified by the Customer. If a trustee service/payment service provider is used, this enables the Provider and the Customer to process the payment among themselves. The trustee service/payment service provider forwards the Customer's payment to the Provider. Further information is available on the website of the respective trustee service/payment service provider. The Customer is obliged to pay or transfer the stated amount to the account indicated on the invoice within 14 days after receipt of the invoice. Payment is due without deduction from the invoice date. The Customer is only in default after a reminder.

Terms of delivery

The goods will be dispatched immediately after receipt of the order. The dispatch takes place at the latest after 2 days on average. The standard delivery time is 3 days, unless otherwise stated in the item description. The supplier either ships the order from his own warehouse as soon as the entire order is in stock there or the order is shipped by the manufacturer as soon as the entire order is in stock there. The Customer will be informed immediately of any delays. If the supplier is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by his own suppliers, although a corresponding covering transaction was concluded in good time, the supplier has the right to withdraw from a contract with the Customer in this respect. The Customer will be informed immediately and any services received, in particular payments, will be refunded. The company shall deliver on the 4th day after receipt of the order.

Contract text

The Customer has the following possibility to access the saved contract text: Order confirmation. This section can be found on the following page: Email. The Customer can correct errors in the entry during the order process. To do this, he can proceed as follows: Input errors can be corrected via keyboard or touch device during the ordering process.

Cancellation policy

Right of cancellation

You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party you have designated who is not the carrier took or has taken possession of the first goods.

To exercise your right of cancellation, please call us in advance: +49(0)251-3795631 or email: office@better4dogs.com by means of a clear declaration of your decision to cancel this contract. You can use the attached template cancellation form, but this is not mandatory.

In order to comply with the cancellation period, it is sufficient that you send the notice of your exercise of the cancellation right before the expiry of the cancellation period.

Consequences of the cancellation

If you cancel this Agreement, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your cancellation of this Contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you can prove that you have returned the goods, whichever is earlier.

You must return the goods to our dispatch warehouse immediately and in any case within fourteen days at the latest from the day on which you notify us of the revocation of this Contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day deadline. You bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

The goods can only be returned to the following address: Fa. Natusat CME-Versandlager Retoure Dieselstr. 20 86368 Gersthofen

End of cancellation policy

You can reach our customer service at the following times: Monday from 7-12 am and Tuesday to Friday 7 am - 7 pm at: CME Horses GmbH. department Better4Dogs, Christian Müller-Ehrenberg, Gropiusstraße 7 48157 Münster, +49(0)251-3795631 office@better4dog.com.

Disclaimer of liability

Customer claims for damages are excluded, as far as nothing else arises from the following reasons. This also applies to the representative and vicarious agent of the Provider if the Customer asserts claims for damages against these parties. Excluded are claims for damages of the Customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual goal. This also does not apply to claims for damages after grossly negligent or intentional breach of duty by the Provider or his legal representative or vicarious agents.

Language, place of jurisdiction and applicable law

The contract will be drawn up in German. The further execution of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. This only applies to consumers insofar as no legal provisions of the state in which the Customer is domiciled or habitually resident are restricted as a result. The place of jurisdiction for disputes with Customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the Provider.

Data privacy

In connection with the initiation, conclusion, execution and rescission of a purchase contract on the basis of these Terms and Conditions, data are collected, stored and processed by the Provider. This is done within the framework of legal regulations. The Provider does not pass on any personal data of the Customer to third parties, unless he is legally obliged to do so or the Customer has given his express prior consent. If a third party is used for services in connection with processing, the provisions of the Federal Data Protection Act (BDSG) are observed. The data communicated by the Customer as part of the order are processed exclusively for the establishment of contact within the framework of contract processing and only for the purpose for which the Customer made the data available. The data will only be passed on to the shipping company that takes over the delivery of the goods in accordance with the order if necessary. The payment data will be passed on to the bank responsible for the payment. If the Provider is subject to retention periods of a commercial or tax law nature, the storage of some data may take up to ten years. During your visit to the Provider's internet shop, anonymized data that does not allow any conclusions to be drawn about personal data and does not intend to be, in particular IP address, date, time, browser type, operating system and pages visited, are logged. At the Customer's request, personal data will be deleted, corrected or blocked in accordance with statutory provisions. Free information about all personal data of the Customer is possible. For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the Customer can contact the following address: CME Horses GmbH. department Better4Dogs, Christian Müller-Ehrenberg, Gropiusstraße 7 48157 Münster +49(0)251-3795631 office@better4dogs.com.

Severability Clause

The invalidity of any provision of these Termsn and Conditions shall not affect the validity of the remaining provisions.